Meet The Team
SUSANA E.CASTILLO
Founder & Lead Aesthetician
Susana E. Castillo is the visionary behind Lash & Skin Cosmetics, with a deep passion for beauty, skincare, and enhancing confidence through expert treatments. With years of experience in the beauty industry, she has mastered the art of eyelash extensions, skincare, permanent makeup, and advanced beauty techniques.
Her dedication to precision, innovation, and personalized beauty care has made Lash & Skin Cosmetics a trusted destination for luxury beauty treatments. Susana believes that every client deserves to feel radiant and empowered, and she ensures that every service meets the highest standards of quality and professionalism.
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💆 Emily R.
Senior Lash Technician
💄 Maria T.
Skincare & Waxing Specialist
🎨 Jessica L.
Permanent Makeup Artist
🧖♀️ Sophia M.
Body Contouring & Massage Specialist
About Us
Lash & Skin Cosmetics was founded with a passion for enhancing natural beauty and a commitment to delivering luxurious, high-quality beauty treatments. Our boutique in Randolph, MA, is a sanctuary where beauty meets expertise, offering professional eyelash extensions, skincare treatments, permanent makeup, and waxing services in a relaxing, spa-like atmosphere.
We believe beauty is confidence, and our mission is to provide top-tier, personalized beauty solutions that help you look and feel your best.
Our Mission Statement
To empower individuals through expert beauty treatments, high-quality products, and exceptional service that enhance natural beauty and self-confidence.
Our Vision
To be a leading beauty destination known for innovation, precision, and excellence in beauty care.
Our Values
Quality: "We prioritize excellence in every product and service."
Inclusivity: "We cater to diverse needs and celebrate individuality."
Sustainability: "We are committed to eco-friendly practices."
Customer-Centric: "Your satisfaction is at the heart of what we do."
Why Choose Us
Experience Flawless Beauty Like Never Before
✔ Expertise & Experience – Highly trained professionals with years of experience in beauty care.
✔ Premium Quality – Only the best, hypoallergenic, dermatologist-approved products.
✔ Personalized Services – Every treatment is tailored to your unique beauty needs.
✔ Hygiene & Safety – We follow strict sanitation protocols to provide a safe environment.
✔ Cutting-Edge Techniques – From LED light therapy to microblading & microneedling, we use the latest beauty innovations.
✔ Luxurious & Relaxing Atmosphere – A spa-like setting designed for ultimate self-care & relaxation.
Excellence & Innovation
We stay ahead of beauty trends, continuously improving our skills and techniques to provide the best, most advanced treatments.
🌿 Integrity & Transparency
Honest recommendations and expert guidance ensure that you receive treatments and products tailored to your unique needs—nothing more, nothing less.
🤝 Empowerment & Community
We celebrate diversity and inclusivity, supporting confidence and self-expression through beauty. We also give back through beauty workshops, mentorship programs, and local charity initiatives.
❤️ Customer Satisfaction
Your happiness is our priority. We are committed to delivering exceptional results and ensuring every client leaves feeling confident and beautiful.
LUXURIOUS EXPERIENCE
Relax in an ambiance designed for ultimate comfort and indulgence.
Social Responsibility
At Lash & Skin Cosmetics, we believe that beauty is more than skin deep—it’s about empowering individuals, uplifting communities, and making a lasting impact. We are committed to using our platform to give back, support important causes, and inspire confidence in those who need it most.
💖 Empowering Women & Beauty Education
✔ We host beauty workshops to educate young women on self-care, skincare, and professional beauty techniques, helping them gain confidence and new skills.
✔ We provide mentorship opportunities for aspiring beauty professionals, sharing knowledge and expertise to help them grow in the industry.
🎗️ Supporting Cancer Survivors & Wellness Initiatives
✔ We proudly offer complimentary beauty services for cancer survivors, helping them regain confidence after chemotherapy or medical treatments.
✔ Our skincare and wellness initiatives focus on restoring self-esteem through gentle, non-toxic beauty treatments designed for sensitive skin.
🌿 Sustainability & Ethical Beauty
✔ We are committed to using eco-friendly, cruelty-free, and dermatologist-approved products that are safe for both clients and the environment.
✔ Our boutique follows sustainable beauty practices, including responsible sourcing, reduced waste packaging, and ethical product selection.
🤝 Community Support & Charity Initiatives
✔ We partner with local charities and organizations to provide beauty services, products, and financial contributions to support women’s empowerment programs.
✔ We actively participate in fundraisers, donation drives, and local events to give back to the community and help those in need.
📅 Join Us in Making a Difference!
By choosing Lash & Skin Cosmetics, you’re not just enhancing your beauty—you’re supporting a brand that values people, community, and positive change.
💖 Want to be part of our mission? Stay updated on our latest social responsibility projects & volunteer opportunities!
📩 Subscribe to Our Newsletter | 📸 Follow Us on Instagram & Facebook | 📅 Book an Appointment & Support a Cause
Frequently Asked Questions and Policies
General Questions
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What is Lash & Skin Cosmetics?
Lash & Skin Cosmetics is a luxury beauty boutique specializing in eyelash extensions, skincare treatments, permanent makeup, and waxing services to help you look and feel your best. -
Where are you located?
We are located at 1147 North Main Street, Randolph, MA 02368. For directions, visit our Contact Us page. -
How can I contact your customer support?
You can reach us via email at contact@lashandskincosmetics.com or call us at (617) 221-6060. We’re available Monday to Friday, from 9 AM to 7 PM, and Saturday from 9 AM to 5 PM.
Appointments & Services
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How do I book an appointment?
Booking is easy! Visit our Book Appointment page, choose your service, select a date and time, and confirm your appointment. -
Do you accept walk-ins?
We highly recommend booking in advance, but we do accept walk-ins based on availability. -
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or rescheduling. Last-minute cancellations may result in a fee. -
Do you offer gift cards?
Yes! We offer customizable gift cards that can be used for any service or product.
Orders & Shipping
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How do I place an order?
Simply browse our Shop page, add products to your cart, and proceed to checkout. We accept multiple payment methods for your convenience. -
Where do you ship to?
We currently ship nationwide within the U.S. International shipping options may be available upon request. -
How long does delivery take?
Orders are processed within 2-3 business days. Shipping times vary based on location: -
Standard U.S. shipping: 5-7 days
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Express shipping: 2-3 days
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How can I track my order?
Once your order has shipped, you will receive a tracking number via email to track your package in real time.
Returns & Refunds
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What is your return policy?
We accept returns within 7 days of purchase for unused, unopened products. Services are non-refundable once performed. For more details, visit our Return Policy page. -
How long does it take to process a refund?
Refunds are processed within 3-5 business days after we receive your returned item.
Products & Services
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Are your products cruelty-free?
Yes! All our products are 100% cruelty-free and made with ethically sourced ingredients. -
Do you offer custom beauty treatments?
Yes! We provide personalized consultations to tailor treatments to your unique needs. -
Can I book multiple services in one appointment?
Absolutely! You can combine services such as lash extensions, facials, and waxing in a single session for a complete beauty experience.
Loyalty Program
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Do you have a loyalty program?
Yes! Earn points for every purchase, referral, and booking. Points can be redeemed for discounts on future orders. -
Can loyalty points be used for services?
Yes! You can redeem points for both products and beauty treatments.
Account & Privacy
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Do I need an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, manage appointments, and earn rewards. -
How is my personal data protected?
Your privacy is our priority. We use secure encryption and data protection measures. Read our Privacy Policy for more details.
Our Affiliate Program
At Lash & Skin Cosmetics, we value partnerships that help us grow and reach more beauty enthusiasts worldwide. Our Affiliate Program is designed to reward individuals and businesses who share our passion for luxury beauty, skincare, and excellence.
Why Join Our Affiliate Program?
✔ Attractive Commissions – Earn 10% on every sale made through your referral link.
✔ Exclusive Perks – Enjoy early access to new product launches, special discounts, and professional promotional materials.
✔ Flexible Partnership – Promote our services and products on your website, blog, social media, or any digital platform.
✔ Real-Time Tracking – Monitor your performance, referrals, and earnings through an easy-to-use affiliate dashboard.
How It Works
1️⃣ Sign Up – Complete our Affiliate Application Form. Once approved, you’ll receive a unique referral link and promotional assets.
2️⃣ Share – Promote our products and beauty services using your referral link on your preferred channels.
3️⃣ Earn – Get paid commissions for every successful sale made through your link.
Who Can Join?
We welcome bloggers, influencers, content creators, and businesses passionate about beauty and skincare. Whether you have a large audience or a niche following, we’d love to have you onboard!
How to Get Started
1️⃣ Visit Our Affiliate Sign-Up Page
2️⃣ Fill out the application form with your details.
3️⃣ Once approved, access your unique referral link and start promoting!
Affiliate Program Highlights
✔ Commission Rate – Earn 10% on every sale you generate.
✔ Payment Schedule – Payouts are processed bi-weekly, with a minimum payout threshold of $150.
✔ Support – Our dedicated affiliate team is here to help you succeed with marketing support and promotional materials.
Terms & Conditions
✔ Affiliates must comply with our branding guidelines and promote ethically.
✔ Commissions are subject to approval and will be withheld in cases of fraudulent activity or product returns.
✔ Lash & Skin Cosmetics reserves the right to modify or terminate the Affiliate Program at any time with prior notice.
Privacy Policy
At Lash and Skin Cosmetics, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or make purchases.
1. Information We Collect
We may collect the following types of information when you use our website:
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Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
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Account Information: Username, password, and account preferences if you create an account.
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Order Information: Products purchased, transaction history, and delivery details.
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Browsing Information: IP address, browser type, device information, and usage data collected through cookies or similar technologies.
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders, including shipping and returns.
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Provide customer support and respond to inquiries.
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Send you updates on promotions, new products, and special offers (if subscribed).
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Improve our website functionality and personalize your experience.
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Comply with legal obligations and prevent fraudulent activity.
3. How We Protect Your Information
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We implement strict security measures to safeguard your information, including:
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Encrypted transactions using Secure Socket Layer (SSL) technology.
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Restricted access to sensitive information.
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Regular monitoring for vulnerabilities and potential threats.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
Third-Party Service Providers: For payment processing, shipping, and marketing services.
Legal Authorities: To comply with legal requirements or protect our rights.
Business Transfers: In case of mergers, acquisitions, or asset sales.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Track your browsing behavior for analytics.
Remember your preferences for a seamless shopping experience.
You can manage your cookie preferences through your browser settings.
6. Your Rights
You have the right to:
Access, correct, or delete your personal information.
Opt-out of marketing communications by clicking “Unsubscribe” in our emails.
Disable cookies through your browser settings.
To exercise these rights, contact us at [support@flawlesspurebeauty.com].
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before sharing your information.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and significant changes will be communicated to you.
9. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us.